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Shipping & Delivery
FREE Regular Delivery on Orders Over $75
For orders over $75, we offer FREE delivery Australia wide with tracking and signature on delivery to make sure your order never goes missing. So make sure you load up your cart and take advantage of the FREE delivery on orders above $75.
$9.95 Flat Rate Australia Wide
We realise that some sites charge ridiculous amounts on delivery, We think that is nonsense! We’re pretty keen on giving you the best experience possible, so it's only $9.95 FLAT RATE AUSTRALIA wide on orders under $75.
The majority of our deliveries are made by Sendle. From time to time we may use an alternate courier company based on the location and or the size of the order. Our couriers deliver week days only.
PO Boxes, Private Parcel Locks, & Australian Armed Forces Addresses
We currently use Australia Post services to ensure the fastest delivery to your PO Box, parcel locker or Australian Armed Forces address.
At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier freight charges. Bulky items are those with either a high weight or a large cubic volume footprint.
Anything over 25kg in weight or cubic volume will be marked as a bulky item. Bulky items are only available for shipping within Australia. Some islands of Australia and all international destination countries are exempt from bulky items deliveries. All customers will be notified if we are unable to deliver such items due to delivery restrictions.
Reasons for Delays
- An incorrect address has been entered against the order.
- Incorrect payment information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.
- Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
Track My Order
Once your order is dispatched you'll receive an email and SMS from us containing your tracking information. If you do not receive this email or SMS and would like to obtain your tracking information please email the team at firstname.lastname@example.org.
Once you have your courier consignment number, you can track your parcel by clicking here. Please allow 12 hours (after shipping occurs) for your parcel to register the courier consignment number against your order, before attempting to track your parcel.
Orders are processed and delivered Monday–Friday, except for public holidays. Be aware that orders may experience longer processing and delivery times during holidays.
Orders can't be delivered to addresses outside of the country or region where they were placed.
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