We don't accept cheques, money order or cash on delivery as payment for your order. Accepted payment methods can be found above.
Payment for your order can't split between multiple payment options.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, it is possible. During the checkout process, you can choose different addresses.
Please note that this option is only valid for addresses within the same country.
Yes, we ship to New Zealand. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
The easiest way to get this sorted out is to contact our online shop customer service team (contact details here). Please include your order number or full name if you can not find the order number, and if possible please include photos of the wrong item/flavour, etc. If something is missing from the order and you still have the packaging the order arrived in, please include a photo of the packaging and products that you did receive.
Basically the more information we have in that first email means the faster we can action it for you!
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You will need to cover the cost of getting the product back to us, and there is a mandatory $9.95 fee. If you are returning the product for a refund your refund will be less $9.95, and if you’re returning the product for an exchange then we will need an additional $9.95 to send out the exchange. Just send us an email with your request so we can get this organised.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
If you cannot find the answer to your question here, we recommend you to contact our online shop customer service team (contact details here) and let the advisor know the details of your order and/or about your open question.
Our online shop customer service team is available Monday through Friday from 7a.m. to 5p.m. Our advisors are happy to assist you.