WE ARE STILL WORKING HARD, CONTINUING TO PROCESS AND DELIVER INCOMING ORDERS. 

PLEASE BE MINDFUL THAT SOME ORDERS MAY EXPERIENCE A DELIVERY DELAY.

As the cases of COVID-19 increase, to limit contact when delivering orders, all carriers are now defaulting deliveries to authority to leave (ATL) where possible and will not be requesting a physical signature from the customer/receiver.

How will delivery work?

  • The driver will knock or ring the bell, place the goods on the ground and step away.
  • If your customer is at the delivery address, they will have the authority to note the full name of the customer instead of obtaining a physical signature.
  • If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, ATL will be followed and no name obtained.
    • Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.

Which carriers are affected?

The majority of our domestic carriers have decided to move forward with this plan which includes to date: Bonds, Allied Express, CouriersPlease, Fastway, TNT, Australia Post and StarTrack.